Terms & Conditions

VERS. 4.02 

These terms and conditions of sale regulate the sale of products and, where applicable, of services through the site Buy-Aerogels.eu (brand of ECOFINE SRL) ("Terms of Sale"). Buy-Aerogels.eu is the commercial name for e-commerce activity of ECOFINE SRL. Product sales by third-party vendors will be regulated by the terms and conditions of sale in each time applicable. When using of any service on Buy-Aerogels.eu (f.e. My Profile, My Account, etc) you will also be subject to terms, guidelines and conditions applicable to that particular service ("Terms of Service" ). In case of a conflict between these General Conditions of Sale and Terms of Service, Terms of Service shall prevail.

We invite you to read carefully these terms and conditions of sale before you proceed with any purchase. By making any purchase you fully accept these Terms and Conditions of Sale.


If you want to buy one or more products on Buy-Aerogels.eu web site, you can select them one at time, adding to cart. Once you have selected all the items you wish to purchase, you can close your cart and process your order. At this point you will see a summary page of your selected items, their price and delivery options with the related cost. You will be asked to choose the preferred solution for delivery (if applicable), shipping and payment method.

Your order will be considered as a proposal contract of purchase directed to Buy-Aerogels.eu for products listed, each considered individually. Upon receipt of your order, we will automatically send you a mail of taking charge of the order which, however, still not constitute acceptance of your purchase proposal.

By sending mail of Order Receive, in fact, we will only confirm that have received order and submitting it to data verification and availability process of items you required. Sale contract with ECOFINE S.R.L. will end only when we send a separate mail of acceptance of your purchase proposal which will also include information related to shipment of the products and the scheduled date of delivery ("E-mail Confirmation of Delivery").

In the event that your order will be processed through more than one shipment, you may receive separate mail of Dispatch Confirmation. You can delete your order before receive our delivery confirmation mail , on only condition that order has not already been submitted for shipment. In this case you will not be charged any fees. However is prejudice to the right of withdrawal to the terms and conditions set out in art. 2.


The return policy of Buy-​​Aerogels.eu allows you to withdraw from sale contract without specifying the reason until the end of thirty (30) calendar days (term reduced to ten (10) working days in the case of large size products, as defined below) from the date of delivery of products except the right of withdrawal is excluded by law.

For the purposes of this paragraph, the expression "Large Products" are the items in which the sum of the sizes of the packages that constitute the order (length + height + width) is greater or equal to 165 cm and/or weight (including packaging ) is greater or equal to 30 kg.

In case of exercise of withdrawal right, if in conditions required, you will be entitled to obtain refund of the price paid for the product but not the shipping costs and any other relates charges (f.e. customs fees) incurred.

To exercise withdrawal right you'll need to inform us by mail and return products according to instructions you will receive. All must be on terms indicated above.

Costs for return-back of goods to Buy-Aerogels.eu and supporting documentation needed will be your responsibility.



Information about availability of products we sell are listed on website, as well as on the presentation page of each product. Please note that the estimated time of sending and delivery of products are purely indicative and is not possible to make total confidence.

Despite all our efforts, we can not exclude that prices may be subject to change through time. Is our desire to update as soon as possible information available on Buy-Aerogels.eu when there is need to change prices of items.


When ordered items must be delivered outside UE you may be subject to import duties and/or taxes, payable when reach specified destination. Any additional costs for custom clearance will be your responsibility. We have no control about these costs, and we can not predict their amount. Customs policies varies considerably from country to country, and you may have to contact your local customs office for further information. Please keep in mind also that when you make orders on the website from a country extra-UE, you are considered an importer and then you are required to adapt to all laws and regulations of the country where you will receive goods. Cross-border deliveries may be subject to opening and inspection by customs authorities.


Arrangements warranty on products purchased on Buy-Aerogels.eu is different according the buyer is a "private" or a "professional" customer within the meaning of Directive 1999/44/CE regarding "aspects of contracts of sale and associated guarantees on consumer goods. "

If you buy as private customer, you are entitled to legal guarantee of conformity to which the seller is subject by law for each good sold ("Legal Guarantee").
The Legal Guarantee
ensures the good from defects in accordance with the contract of sale.
According to law, in case of applicability of legal guarantee, you will be entitled to the restoration of goods conformity in free of charge by repair or replacement or, if not possible, to a reduction of purchase price or to rescind the contract. Buy-Aerogels.eu responds to any lack of conformity if occurring within a period of two years from the date of delivery of goods. You will have to report the lack of conformity within a period of two months from its discovery.
You can find more information on the rules and procedures about legal warranty by visiting paragraph "Legal Guarantee".

Within the limits allowed by law, Buy-Aerogels.eu disclaims any liability in the event that delivered product does not comply with the legislation of the country of delivery.
Buy-Aerogels.eu will not be liable for any delay in delivery of purchased goods due to the carrier.
Also we will not be responsible in case of non-substantial differences between goods purchased and images and text descriptions published on our website.

Except in the case of willful or gross negligence, we are only liable for any direct and foreseeable damage at the time of conclusion of the sale contract. We will not be liable for any loss suffered, loss in profit or any other damage that is not immediate and direct consequence of our breach or which was not foreseeable at the time of conclusion of the sale contract.


We reserve us the right to modify website, policies and these Terms and Conditions anytime in  reason to offer new products or services, or to conform to edicts of law or regulations. You will be subject to policies and the terms of Terms and Conditions from time to time applicable at the time you submit the order. If any provision of these Terms and Conditions will held invalid, void or for any reason unenforceable, that condition will not affect, however, the validity and enforceability of all other provisions.


In case of failure on your part to these General Conditions, our waiver to right to act against you does not represent waiver to take action to violation of commitments assumed by you.


Our contacts: Headquarters: ECOFINE S.R.L. P.zza 22/a - 37040 Arcole - Verona - Italy
Company informations: P.IVA / VAT IT 03925920237 - R.E.A. VR 377000 - Cap. Soc. € 50.000,00 i.v. - R.I. Verona 03925920237