Legal guarantee

Every product sold by Buy-Aerogels.eu to the "consumer" is assisted by the legal warranty on consumer goods, which covers conformity defects which becomes apparent within 24 months from the date of delivery of the goods.

What is the legal guarantee?

It is the guarantee on the sale of consumer goods provided for by the EU Directive 1999/44/EC, also known as "assurance of compliance", which protects you in the case where the products you buy be defective in accordance with the contract of sale ("Legal Warranty").

This happens, for example, in the case of products that are malfunctioning, that can not be used according to the methods declared by the seller or for the purposes for which are generally used products of the same type, which does not have the characteristics or quality promised by the seller or who do not respond to the use for which they have purchased.

For imformation about warranty service on products sold by Buy-Aerogels.eu you may contact Customer Service by clicking here.

What is the duration of legal guarantee?

Legal guarantee covers conformity defects which becomes apparent within 24 months from the date of delivery of the product you purchased, even if on that date the defect was not immediately noticeable. For making claims you need to tell the presence of the defect within 2 months from when you found.

Am I entitled to the Legal guarantee?

Buy-Aerogels.eu is liable to private customer (natural person who, in the conclusion of the contract, acted for purposes unrelated to any business or professional activity) for any conformity lack which exists at the time of delivery. Conversely, if you purchase for use in your work, legal guarantee does not apply.

The guarantee is not applicable -for example- in case of negligence, carelessness in use and maintenance of the product, incorrect installation or any other use is not up to standard.

What rights gives me Legal guarantee?

If product you purchased has a defect covered by legal guarantee you have the right, without you having to incur in any expense, to repair or replacement of the defective product by the seller. You are entitled to a price reduction or cancellation of the contract in following cases:

(a) if replacement, repair or integration of the product are not possible or are prohibitively expensive;

(b) if the seller has failed to repair, replacement, or the integration of the product in a reasonable period of time;

(c) if replacement, repair, integration of the product has caused you significant inconvenience.

In order to determine the amount of reduction of the price or amount that you are entitled for, in these cases we take note about the use you have made ​​of the product. Keep in mind that a minor defect for which it was not possible or unreasonably expensive to provide repair or replacement does not give the right to terminate the contract.

What to do in case of conformity defect?

If the product you purchased from Buy-Aerogels.eu was delivered damaged, defective, different from what you ordered, missing pieces, or otherwise not in conformity with the contract of sale, please contact our customer service by clicking here.
We will be available to solve the problem with the product you purchased.

If it appears that the problem stems from a conformity defect, Buy-Aerogels.eu will open a practice in your name and you will be given a code for the repair, replacement or integration in free guarantee.

Please note that in case of replacement, Buy-Aerogels.eu will send its courier to pick up the product with no additional cost to the customer. Once received and checked the product returned Buy-Aerogels.eu will replace, repair or integrate, and proceed to a new delivey of the product.
Buy-Aerogels.eu wants to make all the procedure above in shorter time as possible trying to cause the least inconvenience to the customer.

Buy-Aerogels.eu relies on the collaboration of leading transportation companies that provide care, efficiency and speed of deliveries; shipments are accompanied by insurance for law against damage and theft in order to ensure the customer satisfaction.